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Chart Tamer Trouble Shooting List

Chart Tamer Toolbar does not appear

Chart Tamer Toolbar does not appear in Office 2007

You get a compile error on startup with Excel 2007

You do not get the Data Source dialog box -or- 
You get an compile error in a hidden module.

You do not see the Chart Tamer toolbar in Excel

You get an Invalid License Key message on licensing Chart Tamer

The install fails when downloading the .NET_framework (dotnetfx.exe)

The Chart Tamer toolbar appears in Excel but the the Chart Tamer dialog boxes do not appear

Check whether your system is updated with all relevant patches (bug fixes, security patches) 

None of the steps above resolved your problem -  Prepare the Support email

You get an "Invalid License Key" message on licensing Chart Tamer

This error occurs often when 0s and Os in the license key are not entered correctly.

  1. Make sure that you entered all the 0s and Os correctly –or-
  2. Enter the license key via copy / paste into the license key text box.

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The install fails when the installer tries to download the .NET framework (dotnetfx.exe)

Some security restrictions prevent downloading the .NET framework (dotnetfx.exe)

  1. Install the .NET framework separately before you install Chart Tamer 3 http://www.microsoft.com/downloads/details.aspx?FamilyID=0856eacb-4362-4b0d-8edd-aab15c5e04f5&displaylang=en
  2. Install Chart Tamer 3

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The Chart Tamer Toolbar does not appear in Excel, Word or PowerPoint

It is possible that the Chart Tamer Add-In is disabled.

To re-enable an add-in that has been hard disabled by Excel ,PowerPoint, or Word.

  1. On the Help menu, click About Microsoft Office Excel (PowerPoint, or Word).
  2. Click Disabled Items.
  3. Select the Chart Tamer add-in and click Enable.

To re-enable an add-in that has been soft disabled by Excel, PowerPoint, or Word

  1. On the View menu, point to Toolbars, and then click Customize.
  2. Click the Commands tab.
  3. In the Categories box, click Tools.
  4. In the Commands box, select COM Add-Ins and drag it to a toolbar.
  5. Click Close.
  6. On the toolbar, click COM Add-Ins.
  7. Select the check box next to the disabled Chart Tamer add-in and click OK.

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The Chart Tamer Toolbar does not appear in Excel 2007, Word 2007 or PowerPoint 2007

It is possible that the Chart Tamer Add-In is disabled.

To re-enable an add-in that has been hard disabled by Excel 2007, PowerPoint 2007, or Word 2007

  1. In the application, click the Microsoft Office Button.
  2. Click the <ApplicationName> Options button.
  3. In the categories pane, click Add-ins.
  4. In the details pane, locate the add-in in the Disabled Application Add-ins list.  The Name column specifies the name of the assembly, and the Location column specifies the full path of the application manifest.
  5. In the Manage box, click Disabled Items, and then click Go.
  6. Select the add-in and click Enable.
  7. Click Close.

To re-enable an add-in that has been soft disabled by Excel, PowerPoint, or Word

  1. In the application, click the Microsoft Office Button.
  2. Click the <ApplicationName> Options button.
  3. In the categories pane, click Add-ins.
  4. In the details pane, locate the add-in in the Inactive Application Add-ins list.  The Name column specifies the name of the assembly, and the Location column specifies the full path of the application manifest.
  5. In the Manage box, click COM Add-ins, and then click Go.
  6. In the COM Add-Ins dialog box, select the check box next to the disabled add-in.
  7. Click OK.

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You get a compile error on startup with Excel 2007.

A Microsoft Office 2007 bug prevents the correct execution of Chart Tamer.

  1. Go to Office Update Page and install Office 2007 Service Release 1.

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You do not get the Data Source dialog box -or-
You get an compile error in a hidden module.

A windows system update or the installation of another add-in caused a configuration problem of Microsoft Office ActiveX controls.

  1. Go to the current Office installation via the "Start" button, go to the task bar menu "Control Panel", select "Add/remove programs" then you installed Office version
  2. Click “Change” and select the Repair button.
  3. Start Excel and try to use Chart Tamer.

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You do not see the Chart Tamer toolbar in Excel.

You might have an add-In installed that forces Excel to use a previous .NET framework version (usually .NET 1.1). A typical example is Crystal Ball which runs on .NET 1.1 and which overrules your .NET 2.0 installation when you start Excel.

  1. Copy the file http://www.bonavistasystems.com/Download2/excel.exe.config to the folder on your computer in which the EXCEL.EXE file resides.
  2. Be sure to identify the correct directory and none where only a link to EXCEL.EXE is located. This configuration file ensures that Excel will load .NET 2.0.
  3. Close Excel and restart Excel and try to use Chart Tamer.

If the problem persists, you can also try to deactivate or de-install the other add-in which uses .NET 1.1 for a test.

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The Chart Tamer toolbar appears in Excel but the the Chart Tamer dialog boxes do not appear

A configuration problem on your system prevents Chart Tamer  to register the add-in with Excel. You have to do a manual registration:

  1. In the "Tools" menu of Excel XP or Excel 2003, select "Add-Ins ...".
  2. In the "Add-Ins ..." dialog, click on "Browse".
  3. Select [your program drive]\Program Files\BonaVista Systems\Chart Tamer\ ChartTamer.xla
  4. In the "Add-Ins ..." dialog, click on "OK" and close Excel.
  5. Start Excel and try to use Chart Tamer.

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Check whether your system is updated with all relevant patches (bug fixes, security patches)

Outdated system files could prevent correct execution of Chart Tamer.

  1. De-install the current Chart Tamer installation via the "Start" button (go to the task bar menu "Control Panel", select "Add/remove programs" then "Chart Tamer" and de-install it).
  2. Use Windows Update (in the Extras menu of Microsoft Internet Explorer) to analyze your system and update any missing features.
  3. Run the Microsoft Office Trouble Shooter Tool
  4. If you have Microsoft Office 2003 installed check if you have Service Pack 3.  If you have a different Service Pack Level apply Microsoft Office 2003 SP 3
  5. Restart your computer
  1. Download and install the most recent version from the Download Page
  1. After installation of Chart Tamer start Excel and try to use Chart Tamer.

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None of the steps above resolved your problem? -  Prepare the Support email

Within your email provide the following information:

  • Windows version and Windows language and Windows service pack level
  • Office version and Office language and Office service pack level
  • Screenshots of any error messages you might receive
  • A concise description of the problem and what you have done so far to solve it

Send the email to mailto:support@microcharts.net

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